The second critical factor for any small and medium enterprise apart from managing the day to day operations involving customers, calls, orders, financials, invoicing, customer service issues are their people.
They are the most important yet the most unpredictable to manage. We have noticed regularly during our consulting assignments around the globe that most SME's don't have set procedures or policies to manage staff. If they happen to have procedures and policies, they hardly adhere to it. Agree?
We understand as a business owner, how nerve-wracking it can manage the staff issues without losing the quality of the product or service to the customer.
If your enterprise requires a business consultant or a short term manager to handle people issues, touch base